Terms of service

Terms & Conditions

How our online service works

The 'Shop' section of the mentosen.com website (collectively, “Site”) is the online ordering, shopping and information service of Shinko Studio Ltd. (collectively, “Shinko Studio”).

You may place your order online at any time of the day you wish.

Please read the ordering process below. We hope you enjoy your shopping experience with us.

Terms of supply

These terms and conditions apply to all purchases from shinkostudio.com. Please read them carefully. We may occasionally amend these terms and conditions and changes.


You can register as a user with shinkostudio.com to benefit from faster repeat ordering from our site, as well as regular updates on special promotions from Shinko Studio and on shinkostudio.com. It is also possible to order without registering if you prefer.

How to order

Find your favorite products using the search functionality or browse the selection through product categories and navigation. Add product into the shopping Cart by clicking add to Cart button.

Click the Cart button to see the contents of your cart and to edit, add or delete the products. Clicking the Proceed to Checkout button takes you to the order confirmation page for final order review and payment.

Review your order to make sure all the needed items are included. On the review page you can still change the quantity of products if needed. Also check that the total of your purchases is correct.

Prices and Payment

The prices for any goods will be as quoted on our Site. Prices are subject to change. These prices do not include sales tax, where applicable. Delivery costs are not included. You can choose either of these two convenient payment options: Major credit cards (We accept Amex, MasterCard, Visa, and Discover) or PayPal.

Import duties, taxes, customs broker fees and charges

For international buyers
Import duties, taxes, customs broker fees and other charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Cancellations, Returns, Exchanges


We accept cancellation only in case where you contact us to the following address by email within 6 hours after making an order for mistake in making an order. As we do not accept cancellation after 6 hours, please understand it.
Email: info@mentosen.com

Returns and Exchanges

We will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered). We will replace the product free of charge only if it is damaged in transit or if it is the wrong product. Please contact us within seven days from the date of delivery and send the product within fourteen days.We do not offer refunds or returns. Please check the product immediately upon arrival. Returns and Exchenge

Contact us through the email address below
email : info@mentosen.com

When returning products, please include an explanation of the following:
1. Order number
2. Customer’s request (return, exchange, resize, etc.)
3. Contents of order
4. Customer name
5. Customer’s contact information

For faulty products or products that you think may have been broken during shipping, please send attached with a picture.

Return Address:
1-14-12 Funabashi, Setagaya-ku, Tokyo Japan 156-0055

Please note that in the case of cross-border deliveries, additional taxes (such as in the case of intra-Community acquisitions) and / or taxes, such as customs duties, may be paid by the buyer.

Law and Jurisdiction

Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.

Privacy Policy

Please refer to our Privacy Policy.

Site Content

The Site and all content and other materials, including, without limitation, the MENTOSEN logo, and all designs, text, graphics, pictures, movies, selection, coordination, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Shinko Studio or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.


Shinko Studio, the MENTOSEN logos, and any other product or service name or slogan contained in our Site are trademarks of MENTOSEN and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Shinko Studio or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Shinko Studio" or any other name, trademark or product or service name of Shinko Studio without our prior written permission. All other trademarks, registered trademarks, product names and Shinko Studio names or logos mentioned in our Site are the property of their respective owners.