Legal notice

 
Company SHINKO STUDIO Ltd.  
CEO Akiko Yonei
Address 1-14-12 Funabashi Setagaya-ku Tokyo zip code 1560055 , Japan
Phone +81-3-3429-8077
Mail Address info@mentosen.com
Required fees other than the product price
  • 銀行振込でご購入の際の振込手数料
  • 代金引換でご購入の際の代引手数料 
Expiration date of application If the payment cannot be confirmed within 5 days, the order will be cancelled.
Defective products

Please contact us within 7 days of receiving the product. Please contact us within 7 days of receipt of the product in a format that can be confirmed by email. Please contact us at
<連絡先>
Eメール : info@mentosen.com
TEL : 03-3429-8077
SHINKO STUDIO Ltd.

Cancellation

Cancellation requests will only be accepted if you send an email to the following address within 6 hours of placing your order, such as an order error. If you wish to cancel your order, please fill in the following information in your email and send it to us.

Please understand that we cannot accept cancellations after 6 hours.

<Contact Information>
Eメール : info@mentosen.com

Sales volume There is no particular specification (depending on the product).
Time of delivery of products

In-stock items will be shipped within 5 business days of receiving your order. For other products that are made upon receipt of your order, please refer to the delivery time on each page. For special order items, we will inform you of the delivery date by e-mail separately.
Please note that delivery may be delayed due to unavoidable reasons such as unseasonable weather, shipping company's circumstances, or other reasons.

Payment Method Credit card payment, PayPal, bank transfer and cash on delivery in Japan only.
Payment deadline For bank transfer (within Japan only)
Please transfer the money to the account specified by us within 5 days from the date of order.
If it takes longer than 5 days, your order will be cancelled.
Please place your order again.
In the case of cash on delivery
Please make the payment to the delivery person of Yu-Pack or Yamato Transport at the time of delivery.
Return period We do not accept returns or exchanges of products for customer reasons, except in the case of initial defects. We do not accept returns of size-specified products or products with engraved text. If you receive a defective product or a product that is different from your order, please contact us within 7 days.
Return shipping cost In the case of initial defects or wrong items shipped, we will pay on delivery.
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