Legal notice
| Company | SHINKO STUDIO Ltd. |
| CEO | Akiko Yonei |
| Address | 1-14-12 Funabashi Setagaya-ku Tokyo zip code 1560055 , Japan |
| Phone | +81-3-3429-8077 |
| Mail Address | info@mentosen.com |
| Required fees other than the product price |
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| Expiration date of application | If the payment cannot be confirmed within 5 days, the order will be cancelled. |
| Defective products |
Please contact us within 7 days of receiving the product. Please contact us within 7 days of receipt of the product in a format that can be confirmed by email. Please contact us at |
| Cancellation |
Cancellation requests will only be accepted if you send an email to the following address within 6 hours of placing your order, such as an order error. If you wish to cancel your order, please fill in the following information in your email and send it to us. Please understand that we cannot accept cancellations after 6 hours. ＜Contact Information＞ |
| Sales volume | There is no particular specification (depending on the product). |
| Time of delivery of products |
In-stock items will be shipped within 3 business days of receiving your order. It may take longer than 3 business days around long vacations in Japan. For other products that are made upon receipt of your order, please refer to the delivery time on each page. For special order items, we will inform you of the delivery date by e-mail separately. |
| Payment Method | Credit card, PayPal, Apple pay, Google pay |
| Payment deadline | Immediate Settlement |
| Return period | We do not accept returns or exchanges of products for customer reasons, except in the case of initial defects. We do not accept returns of size-specified products or products with engraved text. If you receive a defective product or a product that is different from your order, please contact us within 7 days. ＜Contact Information＞ Email : info@mentosen.com |
| Return shipping cost | In the case of initial defects or wrong items shipped, we will pay on delivery. In the case of returns for any other reason, the customer will be responsible for shipping charges. |