Refund policy

Initial defective products

We will replace or repair any initially damaged product. In this case, please contact the following address by e-mail within 7 days of receipt.Please note that we cannot accept returns or exchanges after 8 days from the date of delivery.
＜Contact information＞
Email : info@mentosen.com
Please state following information when you would like to return.
1. Order Number
Title of customers request(Returning/Exchanging/Size adjustment)
2.  Contents of order 
3.  Name of customer 
4.  Contact information of customer 
• When sending item for us, in order to get rid of mishap during the courier, please use following method such as proof of delivery,
Courier service or registered mail  

Cancellations will only be accepted if we are notified by e-mail within 6 hours of the order being placed, e.g., due to an order error, etc., to the address below. If you wish to cancel your order, please fill in the following information in the e-mail and send it to us.We will not be able to accept cancellations after 6 hours.
＜Contact information＞
E mail : info@mentosen.com